Refund Policy

Last updated: July 29, 2026

This Refund Policy explains the conditions under which SEOLark may provide refunds for paid subscriptions. SEOLark is an independently owned SaaS platform operated by Shafiq Ur Rehman as a sole proprietor in Lahore, Punjab, Pakistan. Please read this policy carefully before purchasing a paid plan. Subscription fees are generally non-refundable except as described below, and this policy is subject to applicable consumer protection laws in your jurisdiction.

1. Billing Through Paddle

Paid subscriptions are processed through Paddle.com, our authorized reseller, which acts as the Merchant of Record for these transactions. Paddle may handle payment processing, applicable taxes, receipts and invoices, subscription billing, and approved refund processing on our behalf. Because Paddle is the Merchant of Record, your payment card or bank statement may show a charge from Paddle rather than SEOLark.

2. Free Plan

The Free plan does not involve any payment and is therefore not eligible for a refund. We encourage you to evaluate the available Free plan before purchasing a paid subscription. Current plan details are shown on our Pricing page.

3. Monthly Subscription Refunds

Monthly subscription payments are generally non-refundable. Refunds for monthly plans may be reviewed only in the following situations:

Verified duplicate charges
Confirmed billing errors
Reported unauthorized payments
A serious, verified technical failure that prevents material use of the core paid service and cannot be resolved within a reasonable time
Any refund required by applicable law

We do not guarantee refunds for monthly plans in all cases. Each request is reviewed individually.

4. Initial Yearly Subscription Refunds

Refund requests for an initial yearly subscription may be submitted within 7 calendar days of the original purchase. This review period is not an unconditional guarantee of a refund. SEOLark may review account activity, tool usage, downloads, exports, reports, consumed benefits, and the reason for the request when assessing eligibility. A refund may be denied where the paid service has been materially used, or where no genuine billing or service issue exists. Applicable consumer rights remain unaffected by this policy.

5. Renewal Payments

Subscription renewals are generally non-refundable. You are responsible for cancelling before your next renewal date if you do not wish to continue. An exceptional renewal refund may be reviewed only where:

The request is submitted within 48 hours of the renewal charge; and
No material paid features or benefits were used after the renewal.

Approval of an exceptional renewal refund remains at SEOLark's discretion unless applicable law requires otherwise.

6. Cancellation vs. Refund

Cancelling your subscription stops future renewals. Cancellation does not automatically refund the current billing period. Access to paid features normally continues until the end of the billing period you have already paid for. See our Cancellation Policy for full details on how to cancel.

7. No Prorated Refunds

Partial or prorated refunds for unused days or months are generally not provided. Exceptions may apply for duplicate charges, verified billing errors, serious unresolved technical failures, exceptional approved cases, or where required by applicable law.

8. Technical Failures

If you report a technical failure affecting the paid service, we will first investigate and attempt to resolve the issue. Depending on the verified impact, SEOLark may offer issue resolution, a service extension, an account credit, a partial refund, or a full refund. A refund is not automatically promised for minor, temporary, third-party, device-specific, browser-specific, network-related, or unsupported-environment issues.

9. Unauthorized and Duplicate Charges

If you believe you have been charged without authorization or more than once for the same subscription period, please report it promptly to support@seolark.com. SEOLark and Paddle may request transaction details and identity or account verification to investigate the claim. Unauthorized-payment claims may also be subject to your card issuer's or payment provider's dispute process.

10. Non-Refundable Situations

The following situations are generally not eligible for a refund:

Change of mind after material use of the service
Failure to cancel before the renewal date
Unused subscription time
Account suspension or termination caused by a violation of our Terms and Conditions, Acceptable Use Policy, or Fair Usage Policy
Failure caused by the user's device, browser, internet connection, third-party service, unsupported setup, or incorrect use
Failure to use available features during the billing period
Promotional credits, free access, or other non-cash benefits
Requests submitted outside the stated review period, except where required by law

11. How to Request a Refund

To request a refund, email support@seolark.com with the following information:

Your account email address
Transaction or invoice ID
Your subscription plan
Purchase or renewal date
Reason for the refund request
Relevant screenshots or evidence, where applicable

12. How Requests Are Reviewed

Submitting a refund request does not guarantee approval. Requests are reviewed based on this policy, your account usage, payment records, technical evidence, Paddle records, and applicable law. SEOLark or Paddle may request additional information before a decision is made.

13. Processing Time

Approved refunds are returned to the original payment method. SEOLark or Paddle will initiate an approved refund promptly. Depending on your bank, card issuer, country, and payment method, the refunded amount may take approximately 5–10 business days to appear in your account. We cannot guarantee an exact bank posting date.

14. Related Policies

This Refund Policy should be read together with the following:

15. Contact

Refund and Billing Support: support@seolark.com